1. Ordering & Deposits

A £100 deposit is required to secure your commission slot.

The deposit is non-refundable once your commission has been accepted and work has been scheduled.

The deposit will be deducted from the final price of your commission.

A commission slot is not considered secured until the deposit has been received.

Spanibostudios reserves the right to decline a commission before accepting payment if the requested character, design, materials or requirements are unsuitable for the service being offered.

 

2. Payments

The remaining balance must be paid in full within 12 months of the original order date.

Customers are welcome to make payments towards their balance at any time during this period, unless an alternative payment schedule has been agreed in writing.

The finished commission will not be shipped or handed over until the full balance has been received.

If the balance has not been paid within 12 months, Spanibostudios may contact the customer to arrange a resolution. Depending on the circumstances, the commission may be cancelled and the deposit retained.

If you are experiencing financial difficulties, please contact Spanibostudios as soon as possible rather than allowing the payment deadline to pass. We may be able to discuss an alternative arrangement.

 

3. Commission Changes

Small reasonable changes may be discussed during the making process.

Significant changes to a design after work has already begun may result in additional charges if they require substantial additional materials, labour or reconstruction.

Changes requested after completion may also incur additional costs unless they are covered by the free repair policy below.

Customers are responsible for ensuring that their character reference sheet, colours, markings and other design information are correct before production begins.

 

4. Measurements & Fit

Where measurements are required, the customer is responsible for providing accurate measurements.

Spanibostudios will provide instructions where necessary to help customers measure themselves correctly.

If incorrect measurements supplied by the customer result in a poor fit, this may not be considered a manufacturing fault. Spanibostudios will do its best to help resolve the issue, but additional work or materials may incur a charge where appropriate.

 

5. Finished Suits & Acceptance

Customers will be given the opportunity to inspect their finished commission before or shortly after receiving it.

Once the customer has confirmed that they are happy with the completed commission, the order is considered accepted.

Because commissions are individually handmade, minor variations, stitching differences, small asymmetries and other characteristics of handmade work are not necessarily defects.

Colours may also appear slightly different depending on lighting, screens and photography.

Nothing in these terms removes or limits any consumer rights that apply under UK law.

 

6. Refunds & Cancellations

Because commissions are custom-made specifically for the customer, cancellation and refund rights may differ from those for ordinary off-the-shelf products.

The £100 deposit is non-refundable, subject to any rights the customer may have under applicable UK consumer law.

Once substantial work or materials have been committed to a commission, cancellation may result in the customer being responsible for reasonable costs already incurred.

Completed custom commissions cannot ordinarily be returned simply because the customer has changed their mind, where the law permits this.

Nothing in these terms is intended to exclude any statutory rights that cannot legally be excluded.

 

7. Repairs & Aftercare

Spanibostudios wants every customer to be happy with their suit for as long as possible.

If something breaks, comes loose or becomes damaged through normal use, please contact Spanibostudios before attempting a repair yourself.

Free repairs

Spanibostudios offers ongoing free repairs for completed commissions.

There is no fixed expiry date for this repair service.

Where reasonably possible, repairs will be carried out free of charge, regardless of how much time has passed since the commission was completed.

This repair policy covers issues such as:

• Loose or broken stitching
• Detached or loose pieces
• Broken or loose components
• Minor construction issues
• Other damage that Spanibostudios is reasonably able to repair

Customers should contact Spanibostudios with photographs and a description of the issue before sending anything back.

The customer may be responsible for postage/shipping costs associated with sending the item for repair unless otherwise agreed.

Free repairs do not necessarily cover lost items, deliberate damage, alterations carried out by another maker, modifications made by the customer, damage caused by misuse, or damage that cannot reasonably be repaired. Spanibostudios will discuss these situations with the customer and provide a quote where appropriate.

 

8. Cleaning & Care

Customers are responsible for following the care instructions provided with their commission.

Improper washing, excessive heat, exposure to unsuitable chemicals, or other inappropriate care may cause damage.

Please contact Spanibostudios if you are unsure how to clean or care for your suit.

Do not put a fursuit head or other electronic components through a washing machine or dryer unless Spanibostudios has specifically confirmed that it is safe to do so.

 

9. Shipping & Delivery

Customers are responsible for providing a correct and complete delivery address.

Once an item has been dispatched, Spanibostudios is not responsible for delays caused by postal or courier services, although we will assist with investigating delivery problems where possible.

Customers should inspect their package when it arrives and contact Spanibostudios as soon as possible if there appears to be damage caused during transit.

International customers are responsible for any applicable customs charges, import taxes or other fees imposed by their country.

 

10. Delays

All commissions are handmade and may take time to complete.

Estimated completion dates are provided as estimates rather than guaranteed deadlines unless a specific deadline has been agreed in writing.

Unexpected circumstances, supplier delays, illness, equipment problems or other circumstances outside Spanibostudios’ reasonable control may affect completion times.

Customers will be informed of significant delays where reasonably possible.

 

11. Intellectual Property & Design Rights

The customer retains ownership of their original character/design unless otherwise agreed.

Spanibostudios retains rights relating to its own original artwork, construction methods, patterns, templates, photographs and branding.

Spanibostudios may photograph or record completed commissions for use on its website, portfolio and social media unless the customer requests that their commission not be publicly shown.

If a customer does not want their finished suit or character photographed or posted publicly, they should inform Spanibostudios before completion.

 

12. Reselling & Transferring a Suit

Customers may resell their completed suit unless otherwise agreed.

However, any ongoing repair support may be subject to confirmation with Spanibostudios when ownership changes.

The original purchaser should provide the new owner with relevant care information and commission details where appropriate.

 

13. Behaviour & Communication

Spanibostudios is committed to treating customers respectfully and expects the same in return.

Abusive, threatening, discriminatory or harassing behaviour will not be tolerated.

If communication becomes inappropriate or unsafe, Spanibostudios reserves the right to stop communication and, where appropriate, cancel future work subject to applicable consumer law.

 

14. Age & Contracts

Customers must be legally able to enter into the agreement required for the commission.

Where a customer is under 18, a parent or legal guardian may need to be involved in the commission and payment arrangements.

 

15. Changes to These Terms

Spanibostudios may update these terms from time to time.

The terms applying to an existing commission will generally be the terms agreed when that commission was placed, unless a change is required by law.

Updated terms will apply to new commissions placed after the updated terms are published.

 

16. Contact

If you have any questions about your commission, payments, delivery, care or repairs, please contact Spanibostudios directly.

Spanibostudios

 

Important

These terms are intended to explain Spanibostudios’ policies clearly, but they do not replace your customers’ legal rights under applicable UK law. Where a legal right applies, that right takes precedence over anything in these terms.